Communications & Knowledge management Officer

December 7, 2022
Application deadline closed.

Job Description

Essential Job Responsibilities

Communication and knowledge management

Oversee the implementation of RLA communication and knowledge management strategy to ensure the objective and outcomes of the activity are achieved.
Serve as the programming knowledge management focal point in coordination with PM & DoP. He/she will be working closely and in collaboration with all partners in the promotion and dissemination of advocacy materials relating to the Program objectives ;
Development/production of communication and advocacy instruments and materials for creating visibility of the program and organizing awareness-raising campaigns, including briefing materials, infographics, factsheets, and newsletters and when required by the program in coordination with the PM and Manager
Designing communication materials using varied software and website platforms including adobe illustrators;
Coordination meetings for partners and conducting key follow-ups discussion to generate content for communications.
Conducting communications needs assessments for the RLA program to design effective communication strategies.
Promotion and maintenance of public information campaigns on program activities under the supervision of the PM ;
Facilitate the project team to document lessons learned through case studies and other methods such as the most significant change
Continuously update the Horn learning website Somalia page
Coordination, identification, development, and dissemination of knowledge products and lessons learned;
Amplify the visibility of the Somalia Resilience Platform through media and other channels
Timely and effective responses to inquiries for public information materials.
Liaise with project partners, key project staff, and local service providers to build a strong bridge for the exchange of information and incorporate the project’s learning, results, and findings into the project’s overall communications and outreach activities.

Ensure close communication with operational support structures to ensure efficient support for the assessment and strategy process.
Coordinate with program, finance, and administration staff for troubleshooting problem-solving

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Mercy Corps team members are expected to support all forwards’ accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in designing, monitoring and evaluating our field projects.

Reports Directly To: Directly to the RLA Team leader/manager and Indirectly to the Director of Programs (Somalia)

Works Directly: Manager, Reporting and communications officers, ACDIVOCA

Knowledge and Experience

Bachelor’s degree or equivalent in a relevant field.
Minimum of 3 years experience working in relief/development programming.
Demonstrated experience in determining appropriate KM processes, products, and ICT-enabled platforms.
Demonstrated systems thinker; familiarity with the concepts of CLA/SLI.
Ability to gain consensus and cooperation from individuals or groups– over whom there is no direct authority–to accomplish collective objectives and program goals
Ability to use computer systems and effectively organize information on internal and external sites, cloud-based system and social media.
Strong roots and networks in Mogadishu and an intimate understanding of the political economy.
Excellent communication skills in English and Somali
Success Factors

A successful candidate will be able to implement communication and knowledge management strategies. S/he must be well versed in virtual communication space, S/he should have strong writing skills to articulate complex ideas to a wide range of audiences, build and manage relationships with different stakeholders, and lead collaborative design processes. S/he takes initiative in coordinating and planning tasks and work plans and is equally comfortable and capable of working independently and as part of a team. The communication officer can easily forge and maintain professional relationships with team members, communities, and partners. S/he is deeply curious, with an appetite for learning, takes responsibility for keeping him/herself up-to-date on research and promising practices and engaging with key networks in the resilience field.

Living Conditions / Environmental Conditions

The position is based in Baidoa and it requires up to 5% travel to selected field locations.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis